The Best Value Guarantee ensures that the price paid when combining our already low prices with the redemption of any loyalty currency (where applicable) will be better than the lowest publicly available market price of any other qualified seller. If at the time of Your purchase or within 24 hours after Your purchase our combined value is not better than the lowest publicly available market price of any other qualified seller, We will match the qualified seller’s lowest market price and credit Your account 110% of the price difference in the form of Rewards Credits. Such guarantee is subject to these Best Value Guarantee terms provided herein.
The Best Value Guarantee is valid for up to 24 hours after booking. A lower price than our combined value must be found within 24 hours of booking, and verifiable proof is required of public availability of such lower price. If you find a price lower than our combined value by greater than one dollar and your request is approved, we will match that lower price and credit Your account 110% of the price difference in the form of Rewards Credits. You will be responsible for any change or cancellation fees. To verify a lower price, proof must be provided by calling Customer Service at 866-724-5190 and by providing advertisements or web site addresses as directed by Our customer service representative. We reserve the right to determine the validity and authenticity of the proof provided.
The Best Value Guarantee applies only to identical products and must meet the exact match comparison criteria as outlined below. The Best Value Guarantee is only valid on prices advertised and offered to the general public. Further, the product for purchase must be in stock at the time of Claim. Products must meet an “Apples to Apples” comparison and all non-governmental processing, booking, or similar fees will be considered when analyzing the overall prices charged by third parties. Product prices must be advertised and available to the general public on an English language website. Websites that do not reveal the supplier or product details until after payment has been completed (including bidding websites) do not qualify. Best Value Guarantee does not apply to products requiring a call-back or on products offered on e-mails that are not advertised on public access web sites, or otherwise available to the general public, on prepaid products that involve a voucher, or certificate, or on-board credit, or flash sales, or discount buying clubs or on products available on auction websites, or with discount offered to members who must meet specific criteria. The lower price must be quoted and booked in U.S. dollars (without reference to currency converters).
You must have paid for your reservation in full and received a valid confirmation number from us in order to report a lower price claim. You must contact us within 24 hours after Your purchase or booking with us to make a claim under the Best Value Guarantee (“Claim”). The lower price must still be available for purchase at the time You contact us, as determined solely by our customer service representatives. All qualifying purchases or bookings must be made using a valid credit card with a United States billing address.
The lower price must be for an identical product or booking as determined in our sole discretion. All product or booking details must exactly match the details of the product You purchased or booked through Us, for example the specific carrier or provider (including class of service), the specific hotel (including room type), the specific rental car company and vehicle class, the applicable refund policy, the dates and times of travel or service, the specific routings (for example, same stopovers), the specific merchandise, wine, golf, box office or other lifestyle product, and other purchase or booking details including cancellation policies.
The product price must be available to the general public online and must be accurate on an English-language website. For example, this does not include prices offered on other membership program websites, corporate discounts or rates, military prices, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, prices obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public or a pay in advance coupon promotion. The lower price may not come from a website where You call to get the price, or from an e-mail that You received. The price must be quoted, booked, and paid for in US dollars. Lower prices do not include errors or mistakes.
All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by Our customer service representatives. Nor will We verify any request that We believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Each Member shall be limited to three (3) Best Value Guarantee claims per Member per calendar month, regardless of the number of accounts used by the Member. Any modifications, changes or cancellations made to an existing purchase or booking that has an associated Best Value Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.
Best Value Guarantee Rewards Credits shall be issued within fourteen (14) business days following your vacation (i.e., Accommodations, Cruises, and Worldwide Tours) and/or vacation add-on (i.e., Car rentals, Activities, and Golf). Any cancellation or modification will void the approved claim, and no Rewards Credits shall be issued. We shall not be held liable to credit for claims that have been submitted due to rates that were displayed in error.
We reserve the right in Our sole discretion to modify or discontinue the Best Value Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to You. The terms that are in effect at the time of your claim will determine your eligibility under the Best Value Guarantee. The failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
Stand-Alone Products. Best Value Guarantee for any stand-alone product purchased (for example, a hotel room or car rental) applies only to the exact same product purchased as stand-alone through the other website (i.e., not part of a hotel + car package or any combination). Except as otherwise noted herein, the Best Value Guarantee only applies to the base cost, excluding taxes, service fees and government or other charges, of stand-alone Hotel, Resort, and Car bookings.
Vacation Packages. Best Value Guarantee applies to Vacation Packages/Guided Vacations, in any combination of any travel products, Product descriptions, package inclusinos and exclusions, all taxes, service fees and other charges will be included in determining whether You have found a comparable Product and lower rate/price.
Cruises. The Best Value Guarantee applies only to the cost of the cruise, not government fees, taxes, and port charges. In addition, the cost of additional items in your cruise booking, such as air or land components or excursions, insurance, shipboard credits, free upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off, or other add-ons or optional items are not subject to the Best Value Guarantee, and shall not be considered in determining whether you have found a lower price. To qualify for the Best Value Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Value Guarantee will be applied toward the outstanding balance due for your booked cruise. The lower price must be for identical cruise itinerary, ship, sailing date, and cabin category. Also, the Best Value Guarantee is not valid on prepaid prices that involve voucher, or certificate, or on-board credit, or on prices available on auction web sites, or on discount prices offered to members who must meet specific criteria. Group, charter, incentive, meeting, convention, package, or interline prices are excluded.
Air. Best Value Guarantee does not apply to any air travel.
Subject to all the Best Value Guarantee Terms and Conditions herein, the Best Value Guarantee is not available for bookings on websites where the specific carrier, property, rental car company, itinerary or similar booking details are unknown until after the purchase.
For Golf Tee Times, Best Value Guarantee applies only to the posted rate for the exact same Tee Time as displayed on the same golf course's own public facing website and does not include walk-up rates or specials that cannot be verified against the course's website. Customers must provide verifiable proof of the lower rate to us within 24 hours, which must be the price available to the general public. Prices for country or golf club members, certificate-holders, recipients of e-mails or other restricted sales will not be honored.
Ski packages are covered as vacation packages within the Travel Product Terms & Conditions as stated above.
Spa packages are covered as vacation packages within the Travel Product Terms & Conditions as stated above. SpaFinder Certificate Terms & Conditions. Best Value Guarantee for SpaFinder certificate purchases is only applicable against prices charged by SpaFinder on its web site at the time of purchase. Customers must provide verifiable proof of the lower price to us within 24 hours, which must be the price available to the general public on the SpaFinder web site. Prices for special promotions, resale certificates, or other websites or retailers will not be honored.
Fandango Movie Terms & Conditions. Best Value Guarantee for Fandango certificate purchases is only applicable against prices charged by Fandango on its web site at the time of purchase. Customers must provide verifiable proof of the lower price to us within 24 hours, which must be the price available to the general public on the Fandango web site. Prices for special promotions, resale certificates, or other websites or retailers will not be honored.
Best Value Guarantee for live events is only applicable against prices for the exact same stand-alone ticket purchased including venue, show time, and seat location through the other website. Best Value Guarantee does not apply to touring shows, concerts, or sporting events.